Communication is key, especially in the healthcare field. Read here to learn about the importance of clear communication in healthcare.
According to a recent study, almost a quarter of hospital readmissions can be avoided.
How? With clearer communication between healthcare teams and the patients they serve.
With clearer communication between healthcare teams and the patients they serve.
Communicating articulately is a vital skill in almost every industry. Yet, it is perhaps most important in healthcare. In this sector, it could directly affect the level of care a patient receives.
Today, we’re delving into the essential role of communication in healthcare. We’ll also cover why it’s one element no one can afford to overlook.
Ready to get started? Let’s dig in!
Communication in Healthcare Builds Provider-Patient Trust
From routine checkups to major surgery, one may need healthcare for many reasons.
Often, the environment is one of uncertainty. Patients might be anxious about test results. They may also be unsure about their next steps toward prevention or treatment. Or, they may worry about an upcoming procedure.
Clear communication in health care settings can help them feel at ease. When their provider speaks confidently to them, it builds trust and understanding.
A recent Gallup poll revealed that clear communication before surgery improves its outcome. This is because the patient knows beforehand what to expect. As a result, he or she is more likely to handle the recovery process with ease.
Clear Discourse Can Reveal Important Details
Encouraging a patient to open up is a big part of the evaluation process. Yet, healthcare professionals may have a difficult time getting their required details.
There are many reasons why a patient may withhold pertinent data about a condition. He or she might be shy, embarrassed, or confused about the questions.
Clear communication can be the key to unlocking these important facts. It can help the medical provider discern exactly what’s wrong. This is necessary to help them determine how best to administer treatment.
The key is to ask simple and straightforward questions. This will help the patient deliver clear answers. Then, the provider can deliver an accurate conclusion.
Experts reveal that unclear communication is one of the top reasons cases go misdiagnosed. Keeping discourse as clear and consistent as possible can go a long way in reversing this trend.
Internal Communication Boosts Team Unity
Often, many parties interact with a patient over the course of his or her medical treatment. These could include receptionist staff, nurses, physicians, and much more.
Maintaining clear lines of communication across departments helps ensure patient safety and confidentiality. It can also boost the accuracy of his or her treatment.
From the exchange of records to cross-team consultations, there are many times when staff will have to work together. When this is necessary, information should be exchanged as precisely as possible to ensure no detail is lost.
This can also establish a seamless healthcare provider identity that builds brand trust.
Imagine if a patient calls in with a medical issue and speaks to several different parties on the phone. He or she could become frustrated if the information is inconsistent or conflicting across the line.
Yet, if each provider speaks in a clear tone and delivers a message that’s compatible across the board, the experience could go much more smoothly. This is an important way to build consumer confidence.
Communication in Healthcare and Beyond: Your #1 Resource
Are you a non-native English speaker looking to build your communication and pronunciation skills? If so, we’d love to help.
Learn a little more about how our 12-module program works, then start your free 7-day trial today. If you have any questions, feel free to reach out to us and let’s connect!
